Terms & Condition 條款及細則
All orders are subject to the following terms and conditions:
Our products are freshly baked to order and include dairy products. Please note that our kitchen is generally used to prepare foods that contain these ingredients and also nuts. Please confirm with us if any questions before ordering.
Full payment is required to place the order and secure the date. For normal circumstances, the existing designs listed can be ordered 1 week in advance at least. Please note that order is subject to availability and on first come first serve basis.
Please note that we need to spend considerable time to manage and handmade each order. If rescheduling of pick up / delivery date is needed, please notify us at least 7 working days in advance. Rescheduling is subjected to availability of the new pick up / delivery date. Rescheduling in less than 3 working days ahead of original date will be charged HKD$300 for administration fee.
No cancellation and refund would be accepted after the order is confirmed. We also reserve the right to not accepting any reschedule request due to limited availability.
Service will be suspended once typhoon signal no. 8 or black rainstorm is hoisted. Customer has to reschedule the pick up / delivery date to another date which is within 2 days of the original pick up / delivery date.
The price of our works is not negotiable. The listed price is only applicable to the existing design. If any amendment is needed, Flourishes HK Limited reserves the right to provide further quotation. The actual price of the sweets depends on the finalized design requirement.
Please note that all of our works are handmade. It is very likely that the color and look of the product vary slightly from the reference photo. The product photo is for reference only.
Ingredients, decorations on products might be changed due to supply reason without further notice.
By settling the payment, you agree to accept the terms and condition.
In case of disputes, the decision of Flourishes HK Limited shall be final and binding.
如有任何爭議，Flourishes HK Limited保留最後的決定權。